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Joined: Feb 2008
Posts: 11
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OP
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Joined: Feb 2008
Posts: 11 |
I have a partner ACS with PartnerMail VS 5.0.
I would like the AA to send calls to a group of customer service agents (really just two people). I have the group setup. AA transfers OK. Phones ring as expected. Problem is, if no one answers, calls bounce back to operator (x10). Is there a way for me to have the unanswered calls go to one of the extensions in the group after the set number of rings? Or does it have to go the a voicemail box setup for the group? I am using group 3. So, I assume that I have to set up a voicemail box for extension 73, correct? Or can I accomplish something similar using a Hunt Group or Call Coverage?
Thanks for your help!
JR
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Joined: Feb 2005
Posts: 12,343 Likes: 3
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I don't believe there is any way to do that with a VS R5. I have done it with the Partner Messaging but it involves a phantom mailbox which the older VS R5 doesn't support.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Feb 2008
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hbiss:
So I am stuck with the group calls rolling back to the operator at x10?
JR
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Joined: Jul 2001
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,342 Likes: 10 |
You can get creative, and loop a station port to a CO port, include the extension in the calling group, and assign a mailbox to cover the CO port.
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Joined: Feb 2008
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TTT:
This sounds a little too funky to me.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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What TTT is telling you will work.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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