sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Customer has ACS 308 rel. 3.0 and it is getting really hot

Standalone ACS 308 was mounted to drywall horizontally. I removed it and black smoke was on the wall near the ground screw.
Customer has the Remote access/ backup restore card and a PC large voice mail card.
Anyway calls are being interuppted.

How do I initiate the backup of messages greetings, etc. before I pull PC vm card out of old processor?

If I get another ACS 308, and install the existing Remote/ backup and PC large voice mail cards, what is the procedure to upload the info?

Can I just do a 125 restore for the backup card?

What about uploading the PC Large VM card?

Thank you all in advance

At this stage, you might be hard pressed to locate another Partner ACS R3 processor, but if you do, you could use #125 to transfer the programming to the replacement processor (hoping that the latest configuration is saved on the PCMCIA).

I would suggest going with an R6 (for a direct 3x8) or R8 (for the final release) and reprogram from scratch.

There is no backup/restore function for the Partner Voice Messaging per-se.

ACS is simple enough 15-20 min to program one from scratch

How do I initiate the backup of messages greetings, etc. before I pull PC vm card out of old processor?

You don't. They are all on the card.

-Hal

"Was mounted to drywall"
That's a big no-no, but I've seen some slammer jobs like that myself.
And yeah, there will usually be darkened spots on the drywall around the top vents in this case.

When you say "calls are being interuppted", what exactly do you mean?

Anyway, if you want to upgrade the ole R.3 to a R.6 and pull the translations off of the B/U card (if the installer did a B/U) to reload to the new R.6.
Flash the R.3 to a R.6, pull down a B/U then restore it to your new R.6.

Good Luck!

When you say "calls are being interuppted", what exactly do you mean?

When those things are in a hot ambient >85 deg they become unstable and do unpredictable things. I've seen all buttons lit on some extensions and not being able to make calls. Cool it down and the problem goes away.

"Was mounted to drywall"
That's a big no-no, but I've seen some slammer jobs like that myself.
And yeah, there will usually be darkened spots on the drywall around the top vents in this case.

The problem here is that it was mounted HORIZONTALLY, that's why it was overheating. A standalone is made to be mounted to a wall with two screws but it absolutely must to be mounted vertically. For proper operation the airflow must flow into the bottom slots and out the top where the hot power supply is. Further, the ventilation slots must not be blocked so don't lean it against a wall sitting on a shelf for instance. Leave plenty of room around it and don't locate it in a hot (greater than 85 deg) location to begin with.

For even better cooling stick it in a 5 slot carrier and leave the cover off but that's kind of overkill if you never intend to go beyond the one module.

-Hal

LOL!
Hal, I have actually walked in and found them laying horizontally on a shelf in the data rack and the customer wondering why they are having issues.

Hal, I have actually walked in and found them laying horizontally on a shelf in the data rack...

Takes up too much room in the rack otherwise. Besides, everything else works that way. Friggin' CGs!

-Hal

oh..I can do better than that..found one stuffed up into the drop ceiling... I told them I didnt think the ACS was plenum rated... :rofl:

mdaniel I am unsure how to flash R# to R^. I ran the backup numerous times, because before I re-oriented ACS, it kept going down during the backup. I talke to customer today and it has been OK for the last few days.