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Long distance charges IP Office
#100330 09/20/11 05:17 AM
Joined: May 2005
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twarner Offline OP
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Hello,

I have an IP office 500 and we are setting up an auto attendant that on a few selections will be forwarding calls off site, one will be to England. The question came up of who will be receiving the long distance charges, the caller or us. I always thought it was the caller but a few others say no. Any help on this would be much appreciated.

Thanks in advance
Tom

AT&T Systems and Telephones
Re: Long distance charges IP Office
#100331 09/20/11 05:49 AM
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Long distance charges should be billed to your company, because the calls to England are being forwarded by your IP Office system....using your service....not the phone line/service of the originating callers.


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Re: Long distance charges IP Office
#100332 09/20/11 05:57 AM
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twarner Offline OP
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Thanks for the quick answer, that was exactly what we were hoping for!

Re: Long distance charges IP Office
#100333 09/20/11 05:59 AM
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just add to Paul's answer . I call you from Fl and get forwarded to England , I'm billed for the call Fl to MA you get billed for the hop across the pond


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Serving SW and West central Fl since 1984
Re: Long distance charges IP Office
#100334 09/20/11 06:28 AM
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The rates for Europe can vary as well depending on if its a land line or mobile number. Right now we pay 8 cents a minute for a call to Germany, but its 25 cents a minute if it is to a mobile number. Just something to check into.


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Re: Long distance charges IP Office
#100335 09/20/11 06:36 AM
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twarner Offline OP
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Thanks for all the great info!

Re: Long distance charges IP Office
#100336 09/20/11 07:03 PM
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Just to add to what has been said, you may want to look at putting in some WWW lines, SIP, Vonage, heck even magic jack and then setting up LCR in your IPO.

Just a thought.


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