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Old Nortel Guy Moving to IPO
#100442 10/04/11 07:59 PM
Joined: Oct 2006
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Yoda Online Content OP
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I've installed and supported Nortel key systems since DR 1.0, and I know enough to be dangerous with the BCM 400 Element Manager.

But, we all know what happened with Nortel. I received a call from an old customer that needs to upgrade from their Nortel CICS. They need more sets, voicemail, etc.

I figure this would be a good time to jump to a Nortel replacement system, like the Avaya IP Office. I understand there is a version that is all Avaya, and another that is Nortel compatable.

Should I cut the cord and just go with the Avaya IP Office? Or is it worth it to start slowly with the other? Are M7310 sets compatable with either system? How about T7316e sets?

Is Avaya similar enough to Nortel or BCM that I wouldn't have trouble making it work? Or is formal training a given?

Thanks for your input.
Jim

AT&T Systems and Telephones
Re: Old Nortel Guy Moving to IPO
#100443 10/05/11 03:55 AM
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In the US you would use the standard IP Office with cards/modules designed for Nortel phones. Most Norstar phones (including 7310 and 7316e) are supported and work quite well. You can also have Avaya phones on the same system - connected to cards/mods that support those phones. Norstar IP phones are also supported - but are rumored to not work so well.
IP Office is a different animal as compared to MICS/CICS. Steep learning curve. To be authorized on the product formal education is required. A demo/lab system and using all of your spare time rattling around in it is also a good investment.
Good luck. Mike

Re: Old Nortel Guy Moving to IPO
#100444 10/05/11 06:58 AM
Joined: Mar 2002
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Mike said most of it right there. I too came from a heavy Nortel background, but I also had a heavy background in Partner/Magic/Definity so I think I was ahead of most of the Nortel only guys. It is, and continues to be a steep learning curve, but also in my opinion the best long term option. I like IPO's Manager software much, much more than I ever liked Element Manager or NRU. With R7 and above you can re-use nortel sets so they wont have as big of a hit on system purchase. Contact Matt, Mongo5150, on this board. He was extremely helpful to us in getting on board as an Avaya BP. He can get you in contact with the right people. There are also many sources for support outside of Avaya as well such as boards like this and sites ran by some of the IPO Office experts..


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Re: Old Nortel Guy Moving to IPO
#100445 10/05/11 08:01 AM
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There are differences with the Nortel phones working on a Nortel product and them working on the IP Office. One is Caller ID may not work until the call is picked up depending on a certain setting from the carrier. A second is if you have lines appearing on the phones and you put a line on hold it doesn't flash on the other phones. You can still pick it up though. There are differences but you will find many things you love about the IP Office.

Re: Old Nortel Guy Moving to IPO
#100446 10/05/11 03:14 PM
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To answer 1 specific question, the M7xxx series are supported, but I dont like them on IPO.

They didnt have an MWL tehy just put text on a screen. That feature is not supported on IPO. So the only way for users to know they have a vociemail would be voicemail/email or vociemail ringback.

Re: Old Nortel Guy Moving to IPO
#100447 10/05/11 05:20 PM
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I suggest a different strategy. Get them a NEW MICS (Still available). I still have half a dozen MICS R7.1's out there with customers I've had for 12-16 years. Until recently, I kept a crash kit or two, but now I am selling them on buying their own crash kits. For a customer with 75-100 phones, an extra $1000 is nothing to keep their system going another 5 years (or more). I expect to see some decent replacements for the MICS within the next few years other than the $50k-$100k systems. If you go with IP Office, I would recommend that you go all the way. New phones. I'm getting too old to try to make square pegs fit in round holes. If the Nortel M-series & T-series phones really work, that's another story; haven't tried that. Which ever you do, set yourself up to look good and have less grief.


Quote
Originally posted by Yoda:
I've installed and supported Nortel key systems since DR 1.0, and I know enough to be dangerous with the BCM 400 Element Manager.

But, we all know what happened with Nortel. I received a call from an old customer that needs to upgrade from their Nortel CICS. They need more sets, voicemail, etc.

I figure this would be a good time to jump to a Nortel replacement system, like the Avaya IP Office. I understand there is a version that is all Avaya, and another that is Nortel compatable.

Should I cut the cord and just go with the Avaya IP Office? Or is it worth it to start slowly with the other? Are M7310 sets compatable with either system? How about T7316e sets?

Is Avaya similar enough to Nortel or BCM that I wouldn't have trouble making it work? Or is formal training a given?

Thanks for your input.
Jim

Re: Old Nortel Guy Moving to IPO
#100448 10/05/11 07:06 PM
Joined: Oct 2006
Posts: 1,262
Yoda Online Content OP
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Tip'n'Ring, I too, am getting too old for some of this. I like your idea of getting them a MICS. Or even a BCM 50. But I don't know if that would be fair to the customer.

I'm a one man show and support most of the businesses in town, so I need to be able to support what I sell. It wouldn't be fair to them if I couldn't do that. I have a day job, so the steep learning curve is going to be a problem.

Guess I'm just getting tired.
Thanks for the input guys.

Jim

Re: Old Nortel Guy Moving to IPO
#100449 10/05/11 09:39 PM
Joined: Mar 2002
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Jim,

I highly encourage you to go the IP Office route. I have been around Nortel as long as I have been doing phones, but it is a dying system. Sure, you will have systems and phones for a long time on the secondary market, but you it hit right on about being fair to the customer. If you don't have the time and means to become a BP, there are plenty of BPs who would work with you to make sure your customers get taken care of.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Re: Old Nortel Guy Moving to IPO
#100450 10/05/11 09:42 PM
Joined: Mar 2002
Posts: 3,630
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Quote
Originally posted by mongo5150:
To answer 1 specific question, the M7xxx series are supported, but I dont like them on IPO.

They didnt have an MWL tehy just put text on a screen. That feature is not supported on IPO. So the only way for users to know they have a vociemail would be voicemail/email or vociemail ringback.
Thats a good point Matt. One that I hadn't really thought about as most of our existing Nortel systems are running T-series. But I have been talking with a few companies that are interested in upgrading but have M-series sets. Thanks for pointing that out.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Re: Old Nortel Guy Moving to IPO
#100451 10/07/11 09:32 PM
Joined: Oct 2007
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IPO is not that bad to learn as I am an old gizzer myself from the Nortel/BCM camp . I signed up with Avaya learning dot com and took couple course on line and got myself an IPO demo kit . We all got day job but I do enjoy break & fix a lot with the demo kit. My clients are moving fast in replacing pretty much all their Partner & CICS once they see that they can fastly expand and save pretty much all their M & T sets . We had couple large job with BCM450 proposal but in the end, all end up with IPO when we inform our clients of the looming date of the EOS of the BCM line . Norstar/Nortel specially CICS/MICS with its legendary durability was hard to beat but we trully feel that it is time to march on with Avaya
newer line of thinking . In all fairness, IPO release 7 is a good effort mainly for the Nortel support. Release 8 should be a bit better on SIP 12xx series set .

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