web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 2 of 2 1 2
Joined: Jan 2012
Posts: 7
Member
Member
Offline
Joined: Jan 2012
Posts: 7
User Challenge Response Auth is checked.
Now I'm done. Thanks for playing along.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Nov 2005
Posts: 828
Member
Member
Offline
Joined: Nov 2005
Posts: 828
The bottom line is that IPO and Exchange have to "match".
The IT guy should be able to set up Exchange such that it does not require authentication if email is coming from IP address of IP Office. This is sometimes easier...

Mike

Joined: Nov 2007
Posts: 90
Member
Member
Offline
Joined: Nov 2007
Posts: 90
I may be wrong, but I beleive the email account on the exchange server cannot be SSL. You need to have the IT guy set up a "relay" account. The IPO does not recieve any email.


Andy Ellis
Joined: Jan 2012
Posts: 7
Member
Member
Offline
Joined: Jan 2012
Posts: 7
Ok with that being said, I am assuming that my settings are correct. The IT guy said that his exchange server is set for relay, but I'm having a hard time getting him to respond to emails to have him double check his settings.
Also is there anything else in the way of questions that I can ask him what to look for?

Joined: May 2011
Posts: 391
Member
*
Member
*
Offline
Joined: May 2011
Posts: 391
Have him check the SMPT logs on his end. Send some test emails and note the exact time. Then have him see what is going on in the logs at that time. You cannot diagnose this without at least seeing what is going on at the other end. For example his side may expect an EHLO or a HELO before DATA or some other issue. The exact error message and number should be in the log. If he has relaying set for internal, you should need no password or PAP/CHAP.

Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
PM sent to "larry the phone guy"


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
Page 2 of 2 1 2

Link Copied to Clipboard
Newest Topics
Nortel Venture phone question
by empire - 05/26/25 04:27 PM
Vertical door phone
by newtecky - 05/23/25 07:15 PM
TDM Phone System
by teldata1 - 05/22/25 02:35 PM
IPOFFICE 500
by Not_sirius - 05/20/25 08:15 PM
Forum Statistics
Forums84
Topics94,532
Posts640,043
Members49,853
Most Online5,661
May 23rd, 2018
Newest Members
Marcgyver, DEN2MM, ferhat_efe, utec, MoverDub
49,852 Registered Users
Top Posters(30 Days)
Toner 6
hbiss 4
dexman 2
Who's Online Now
1 members (Toner), 196 guests, and 27 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0