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The old Partner had an available auto system answer that would put caller on hold. Does the ip 500 v2 with 7.32 have any such feature or is there a work around.
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Moderator-Avaya
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Moderator-Avaya
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No. That has been requested as a feature enhancement...
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Which software version (basic, essential or preferred)? If using essential or preferred, you could likely emulate ASA with built-in auto attend and hunt group. Instead of putting call on hold, have it transfer to hunt group, then put a hunt group key on all phones. Gets you virtually the same thing.
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Joined: Jan 2007
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Thanks for your help I will try the hunt group setup
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Moderator-Avaya
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Originally posted by mforrence:
Which software version (basic, essential or preferred)? If using essential or preferred, you could likely emulate ASA with built-in auto attend and hunt group. Instead of putting call on hold, have it transfer to hunt group, then put a hunt group key on all phones. Gets you virtually the same thing. I was thinking HG queing?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Originally posted by mdaniel: Originally posted by mforrence:
[b] Which software version (basic, essential or preferred)? If using essential or preferred, you could likely emulate ASA with built-in auto attend and hunt group. Instead of putting call on hold, have it transfer to hunt group, then put a hunt group key on all phones. Gets you virtually the same thing. Yes, queueing. Advantage over old ASA is that, by pressing the blinking hunt group button, the user would always answer the oldest call, and NOT answer a call that another user put on hold. We've done this in conjunction with automated paging for "departments". Answer call, put in queue then page "Sales call". All of the sales people race to press the blinking queue button. Note that automatic paging requires VMPro.
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