sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Mitel Telephones & Systems Assistance with Mitel SX100

I need someone with knowledge of programming SX100. We have a voice mail system that blew up and the company who made it is long gone. We have tried to hook another voice mail system up and probably need programming help because we having trouble getting the new system to answer.

We are in Alexandria, Virginia

What type voicemail are you trying to hook up? Has it been programmed and in use before?

We had an existing voice mail system that was working with our SX100 Mitel PBX. We had a power outage and caused something to fail in our voice mail software. It just lost the function to retrive new mesages. Everything else worked. We attempted a restore however it wouldn't work. The firm that designed and sold us the voice mail system is out of business and would never give us the software.

We are now attempting to load COMET voice mail software and get it going. We have 2 Dialogic cards in the voice mail computer, model # D/420-SX. 8 ports. At this point we can't get the voice mail system to pick up calls from the Mitel.

At the moment we were trying to find someone locally that could help us. We are technically oriented, however, not telephone system knowledgeable.

Do you have a Superset 4 you can put on the ports to verify operation? I also assume the cards are D/42D-SX, there were 2 versions one running at 6khz and the newer one runs at 8khz. Also what software was running on the old system?

John

We don't know the software that was on the original voice mail system because the company that made it for us would never give us the software.

I just got a Superset 4 to work on each of the 4 lines coming over from the Mitel, so I am back to the voice mail software or the Dialogic cards (which worked).

Thanks,
Chet

Don't know Comet software, but I looked on Stok's website and it seems that the D/42D cards are not supported.

You might try to get a hold of BIGDOG3C and get an 8 port smooth operator/ceo dongle. Then you can go to Avaya's site and download the manuals for Octel 50 )same thing). Then email me to see if I can find someone with the disks.

Oops, Double posted.

[This message has been edited by johnp (edited June 03, 2005).]

We made some progress, however, it appears the voice mail software needs the Mitel inbank coding prefix and command codes, Generic 217, COV integration. I tried &, which I stumbled across but that didn't work. Anyone out there got any ideas?