web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#103300 06/01/05 03:46 AM
Joined: May 2005
Posts: 10
chetv Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 10
I need someone with knowledge of programming SX100. We have a voice mail system that blew up and the company who made it is long gone. We have tried to hook another voice mail system up and probably need programming help because we having trouble getting the new system to answer.

We are in Alexandria, Virginia

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2002
Posts: 348
Member
Offline
Member
Joined: Dec 2002
Posts: 348
What type voicemail are you trying to hook up? Has it been programmed and in use before?


Never blame on malice, what can be adequately attributed to STUPIDITY!!
Joined: May 2005
Posts: 10
chetv Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 10
We had an existing voice mail system that was working with our SX100 Mitel PBX. We had a power outage and caused something to fail in our voice mail software. It just lost the function to retrive new mesages. Everything else worked. We attempted a restore however it wouldn't work. The firm that designed and sold us the voice mail system is out of business and would never give us the software.

We are now attempting to load COMET voice mail software and get it going. We have 2 Dialogic cards in the voice mail computer, model # D/420-SX. 8 ports. At this point we can't get the voice mail system to pick up calls from the Mitel.

At the moment we were trying to find someone locally that could help us. We are technically oriented, however, not telephone system knowledgeable.

Joined: Jul 2003
Posts: 1,132
Member
Offline
Member
Joined: Jul 2003
Posts: 1,132
Do you have a Superset 4 you can put on the ports to verify operation? I also assume the cards are D/42D-SX, there were 2 versions one running at 6khz and the newer one runs at 8khz. Also what software was running on the old system?

John

Joined: May 2005
Posts: 10
chetv Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 10
We don't know the software that was on the original voice mail system because the company that made it for us would never give us the software.

I just got a Superset 4 to work on each of the 4 lines coming over from the Mitel, so I am back to the voice mail software or the Dialogic cards (which worked).

Thanks,
Chet

Joined: Jul 2003
Posts: 1,132
Member
Offline
Member
Joined: Jul 2003
Posts: 1,132
Don't know Comet software, but I looked on Stok's website and it seems that the D/42D cards are not supported.

You might try to get a hold of BIGDOG3C and get an 8 port smooth operator/ceo dongle. Then you can go to Avaya's site and download the manuals for Octel 50 )same thing). Then email me to see if I can find someone with the disks.

Joined: Jul 2003
Posts: 1,132
Member
Offline
Member
Joined: Jul 2003
Posts: 1,132
Oops, Double posted.

[This message has been edited by johnp (edited June 03, 2005).]

Joined: May 2005
Posts: 10
chetv Offline OP
Member
OP Offline
Member
Joined: May 2005
Posts: 10
We made some progress, however, it appears the voice mail software needs the Mitel inbank coding prefix and command codes, Generic 217, COV integration. I tried &, which I stumbled across but that didn't work. Anyone out there got any ideas?


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,099 Shoretel
187,712 CTX100 install
186,799 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
2 members (Professor Shadow, Toner), 178 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5