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#104082 - 02/24/06 09:20 AM tones not heard / direct to voicemail hangs  
Joined: Feb 2006
Posts: 1
supersway Offline
supersway  Offline

Joined: Feb 2006
Posts: 1
Occasionally, when outside callers press tones to end a voicemail, or dial an extension for the automated attendent, the tones are not heard by the system.

Perhaps related, or not, our main console, on a Mitel Superconsole 1000, if we select a voicemail to go to directly, it hangs indefintely and never makes it to the voicemail. In the past, we have been able to dial directly to voicemail.

Lastly, if a caller selects from our directory by name, it goes straight to voice mail without ringing the extention.

Thank you in advance. DonM

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#104083 - 02/24/06 01:41 PM Re: tones not heard / direct to voicemail hangs  
Joined: Oct 2005
Posts: 1,096
county wide Offline
county wide  Offline

Joined: Oct 2005
Posts: 1,096
The Berkshires ,Massachusetts
ok what type of system and what type of voicemail?

#104084 - 02/24/06 02:48 PM Re: tones not heard / direct to voicemail hangs  
Joined: Sep 2005
Posts: 2,061
OBTW Offline
OBTW  Offline

Joined: Sep 2005
Posts: 2,061
Do internal phones calling voicemail have intermitten issues ? Like passwords failing, messages not being deleted or saved ?

What is the console dialing or what fuction are they trying to complete ? I don't understand your post on the console . The sc1000 does have a tones button that must be used for dtmf features like autoattn .

The dial by name feature and sending it to the mailbox or transfering to an extension is a voicemail selectable option and should not be related to your PBX , depending on your type of VM system .

Let It Be , I live in a Yellow Submarine . SCCE

Moderated by  DrPbx 

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