sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems LD dialing issue on LW 19 PRI

I'm a PBX tech who just moved into the CO. I have an end user who has a Mitel LW 19 PBX. We are changing his T-1 to a PRI. We can make and recive 10 digit calls. When we do 1+ dialing the PRI rejects the call. As a test, I installed a Nortel 0X32 onto the PRI. I had no failures. The PRI is configured for NI-2. The last time I worked on a Mitel it was a LW 15 so I don't know what options are availible on the LW 19. Any advise would be welcom.

Thanks

just go into form 22 and set up a modified digit entry to strip the 1. If all other calls are routing then this should be all you need to do. (I assume you were talking about 1+ dialing OUT of the Mitel)

Hey Dane thanks for responding. Not really the issue. The Tech on site said he's removing 1, dropping 9. The 1 + area code should be going out. If I dail 10 digits ie 610-XXX-XXXX the call routes. When we do 9-1-XXX-XXX-XXXX the PRI rejects the call. This seems to be an issue between our DMS-100 using NI-2 and the Mitel. We're confused because I can put a Nortel 0X32 on the PRI and the call routes good. It seems to be a protical issues but we can't seem to find the trouble. We can't seem to find why the Nortel protical works but Mitel doesn't. I'm limited to the options avalible on the Norstar and I don't know anything about the LW 19. It shouldn't be a modified digits issue, do you know of any PRI protical issues. My swithch man made mention of a protical in the DMS called AIN

Have him insert "000" (cbc code), after deleting the "9".
He didn't enable that option on the PRI card, but he can do it through ARS.
We're also in PA, so have him call us if you need more help!!

Phone guy, I think you may have misunderstood Dane. I think he means drop the '9' used for trunk/ARS access AND the '1' used for LD. Resulting in 10 digits total going out on PRI. John C. (Not Garand)

That's what I meant. I felt since 10 digits were routing properly it seemed that simply getting rid of the 1 should do the trick.

Gee, I love it when I'm right! And Dane's point is valid, if you can fix it, don't harass the carrier. Guaranteed they'll hose it up even worse trying to get it right! John C.

Thanks for the info guys. I'm going to be setting up a vendor meet for this week. I'll let you guys know what resolves the issues. Have a good one.

issues resolved, The Mitel PBX had to change it's protical to 5ESS. The Mitel saw our DMS 100 as 5ESS. NI-2

Thanks for the help

Thanks for letting us know how it was resolved. Just out of curiosity did you try stripping the leading 1 ?