Previous Thread
Next Thread
Print Thread
Rate Thread
#108710 11/05/08 06:21 PM
Joined: Nov 2008
Posts: 1
BenG Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 1
I was hoping someone could shed some light on what might be going on with my system. We recently switched from AT&T phone service to Comcast business. I was told their system is all over thier cable network and all calls wil be coming from VoIP network.
The problem: When someone calls the phone just rings and rings with nothing on my end. Also, i cannot make calls out. Needless to say im losing business and the technicaian who installed system wa here almost whole day before he left. They are sending someone else tomorrow but wanted to know if anyone had heard of this or might know what problem might be. I'm more concerned about getting my business going than anything so any info. i can pass down to techs. will be appreciated.
System we have: Mitel SX 50.
Also, first tech said i needed to reprogram or upgrade system so im really trying to avoid that, esp. since it was working before.
Thanks

Advertising Sponsor
#108711 11/06/08 03:54 AM
Joined: Nov 2004
Posts: 290
TDS Offline
Member
Offline
Member
Joined: Nov 2004
Posts: 290
Get a mitel Tech there ASAP before the tv repairman does any thing else.

#108712 11/06/08 08:21 AM
Joined: Aug 2006
Posts: 1,136
Member
Offline
Member
Joined: Aug 2006
Posts: 1,136
If your dial tone is coming in over Comcast then I am assuming they installed some equipment to make it compatible with your phone system. TDS is right - you need a Dr. House not a Dr. Doolittle to figure this out.

#108713 11/06/08 08:55 AM
Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
*****
Offline
RIP Moderator-Mitel, Panasonic
*****
Joined: Dec 2005
Posts: 7,056
Reprogramming MAY be required, but it shouldn't be necessary, IF Comcast did their homework. Obviously they didn't. I suggest you go back to a REAL phone company, AND call a Mitel tech to sort out the problems.
Either that or tell your Comcast rep that he had better give you a written letter saying that Comcast will reimburse you all costs for the Mitel tech and lost business, SIGNED BY HIS/HER SUPERVISOR. You won't get it, and that will hopefully point out the folly of not using a REAL phone company, supervised by the F.C.C. frown John C.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#108714 11/07/08 05:22 AM
Joined: Oct 2008
Posts: 22
Member
Offline
Member
Joined: Oct 2008
Posts: 22
Well, seeing that you have an SX-50, I have to assume that the fact that they are a VoIP network really doesn't matter. They have to be converted to either LS or GS to interface to your system. That said, take a test set or even a single line phone and see if you can make calls that way. If they're GS, you'll need to manually ground the ring lead for a brief second to draw dial tone. Then try the same call that fails over the phone system and see what you get.


Link Copied to Clipboard
Most Recent 5 Post
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,377
Posts639,660
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
KWH, PulseDial
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 48
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
24 members (mbhydro, Curlycord, justbill, hitechcomm, gelehu, Ruben, JBean3329, sundance, MooreTel, Yoda, Skunky, dexman, BobRobert, Carl Navarro, Touch Tone Tommy, EV607797, RATHER BE FISHING, nortelvoip, Mercenary Roadie, hbiss, nameless, nfcphoneman, newtecky, pvj), 175 guests, and 82 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud