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Joined: Oct 2004
Posts: 76
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OP
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Joined: Oct 2004
Posts: 76 |
Hello,
Our Mitel test system can connect older 50xx series phones, but gives a L2, Main missing error when connecting a supported 52xx series phone.
In the WBM, the 5215 and 5220 is listed, but connecting to the device via FTP shows that the firmware for these phones is not listed.
I am assuming that the phone rebooting over and over means that the needed firmware is missing.
If someone could provide this firmware, this would be greatly appreciated.
PS: All of the latest updates and OS have been applied.
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Joined: Nov 2008
Posts: 61
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Joined: Nov 2008
Posts: 61 |
Are these 5200 series phones brand new out of the box or previously installed on something else, I have seen in the past if installed lets say on a 3300 first that it will take the firmware from the 3300 and it will not load on other systems. I don't have the 3100 documentation but maybe you can flash/default these phones to factory default.
unemployedmitelguy
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Joined: Oct 2004
Posts: 76
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OP
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Joined: Oct 2004
Posts: 76 |
I have tried to default the settings. Is there a way to default the phone firmware?
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Joined: Jul 2003
Posts: 1,132
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Joined: Jul 2003
Posts: 1,132 |
Are you using single mode phones?
Single Mode
Model# 5215 Part# 50002817
Model# 5220 Part# 50002818
Work
Dual Mode
Model# 5215 Part# 50003790
Model# 5220 Part# 50003791
Don't work
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Joined: Oct 2004
Posts: 76
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OP
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Joined: Oct 2004
Posts: 76 |
johnp, That was the issue. It is a dual mode phone. Thanks!
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