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#111112 01/20/10 07:22 AM
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JordonJ Offline OP
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I have a customer with a Mitel SX-50 (not a system we service very often). What he wants to know, is there a way he can perform a reverse transfer to a cordless from the console?

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#111113 01/20/10 09:54 AM
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Define "Reverse transfer". :confused:


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#111114 01/20/10 11:17 AM
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Are you talking about having unanswerd tranfers ringback to a cordless instead of the console?

#111115 01/20/10 11:18 AM
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Main console is ringing. Owner has a cordless. He wants to press a code (like 4 on the InterTel) then enter the extension to pick up the call.

#111116 01/20/10 11:29 AM
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Its been awhile but I think *21 or * 61 then the consoles extension.

#111117 01/20/10 12:23 PM
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The default TAFAS (Trunk Answer From Any Station) is '57'. There are also a few COS options that may need to be adjusted.


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#111118 01/20/10 03:12 PM
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Sorry checked when I got back to office *21 & *61 are call pickups to answer calls before they return to the console. 57 is the TAFAS default number. Its been a while since I had to remember that.

#111119 01/21/10 05:02 AM
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Just 57 or *57 (the person is an hour south of me).

And thanks for the responses!

#111120 01/21/10 08:17 AM
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Just '57'. As 55'er pointed out, there are a few things that have to be enabled. Firstly, does the console display 'TAFAS' after several rings?

Oops, TAFAS does not work for extension-to-console calls. Might want to keep that in mind! There is a work-around, but it's kinda clunky and requires a little 'creative' programming! smile


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#111121 01/21/10 02:12 PM
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Yep, fun fun fun...


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