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Mitel SX-20: How to enable 1-866 and 1-877 toll free dialing #111165 01/31/10 09:01 PM
Joined: Jan 2010
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moteltx Offline OP
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Dear Sir or Madam,
Can anyone in the Mitel forum tell me how to allow my Mitel SX-20 system to allow toll free dialing? Currently the system allows for 1-800 dialing but not for 1-877 and 1-866 numbers. If anyone knows the programming on how to do this, I would greatly appreciate your time.

Thank You,

Mitel search for systems, cards, phones, software, manuals and repairs!
Re: Mitel SX-20: How to enable 1-866 and 1-877 toll free dialing #111166 02/01/10 07:06 AM
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JWRacedog Offline
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Grab your programming book --Command 63 & 64 (Toll Control Plan Programming Command) Pages 27 to about page 36. It all in there. Do you have someone in your area that still works on the Mitel SX-20?? If so, I think it would be easier to track him or her down to do it.

I haven't touched one of those in 20 years--I wouldn't even attempt to do it now. Unless you've done this before and have some experience with this system---setting up Toll Restriction and Allow can be an intimidating project. Be careful.

Re: Mitel SX-20: How to enable 1-866 and 1-877 toll free dialing #111167 02/01/10 08:49 AM
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Lightninghorse Offline
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What JWRacedog said. If you've never done toll restriction programming on a 20 before, it's REAL easy to ruin a working toll plan, and/or completely mess up a new one! You could probably be walked through it by someone on the phone, it will probably take an hour because you'll have to do a little auditing of what's in there now. And I'll bet it won't be free! frown John C.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
Re: Mitel SX-20: How to enable 1-866 and 1-877 toll free dialing #111168 02/01/10 12:04 PM
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reataylor Offline
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What JWRacedog says is essentially correct on a generic 400 or 500. If you have a 503 it would be 911 and 921. If you have never programmed an
SX20, I would suggest finding a tech locally who has. They can be intimidating.


Never blame on malice, what can be adequately attributed to STUPIDITY!!

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