atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-50 and centrex lines

This involves an sx-50 in a lodging situation...

I understand it is possible to program the system to automatically dial the second 9 (for example if a person dials 9 to grab an outside line, then dials xxx-xxxx, the system would send 9xxx-xxxx so that the call would go out).

The question is this, can I make it so the room phones append the 9 and the console and other office phones do not (so they can do the 4-digit transfer).

Mind, I am asking if it can do it...not how...yet

The second 9 can be added via ARS, and the attendant can be set to bypass ARS. As to the rest of the office phones, they would play under the same rules as the rooms. But that shouldn't get in the way of their transferring calls.

The quick answer is yes and the difference starts in tables 701-745. But, if the rooms have 4 digit numbers that don't start with '9', why can't you just do a standard transfer. Or are we assuming too much. Next comment is that trying to train room renters to dial 2 nines for a 1-5 day stay would be pretty much like trying to herd cats! :rolleyes:

The our customer who has a Transtel TDS 600 we installed just took over another property with the SX-50 (different hotel name too). He wants Centrex lines, but doesn't want rooms to have to dial 2 9s.

You could just not have the system delete the 9 in Digit Mod Table 752.

That would work, but better would be delete, then re-insert with a pause. As well, any modifications to reroute dialed number, would be tricky. Whatever you do, make sure 911 calls go through! All three: 911, 9-911, and 9-9-911!