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Joined: Jun 2007
Posts: 36
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Joined: Jun 2007
Posts: 36 |
Is there a way to set up an ACD group to forward to the console if no one is logged into the group?
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Joined: Sep 2008
Posts: 392
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Joined: Sep 2008
Posts: 392 |
What system? They all should have something in the path about overflow immediately when no agents are logged in. That point is usually the Interflow destination.
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Joined: Feb 2010
Posts: 339
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Joined: Feb 2010
Posts: 339 |
If you have the Interflow option enabled in the ACD path and have yes selected for Interflow immediately when no agents are logged in, the calls should route to any point you have programmed as the interflow point.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Oct 2008
Posts: 22
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Joined: Oct 2008
Posts: 22 |
If this is an SX2K or 3300, you will need to set your path unavailable answer point.
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