Business Phone Systems

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#111399 03/08/10 10:34 AM
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MTMike Offline OP
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Is there a way to set up an ACD group to forward to the console if no one is logged into the group?

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#111400 03/08/10 11:21 AM
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What system? They all should have something in the path about overflow immediately when no agents are logged in. That point is usually the Interflow destination.

#111401 03/10/10 08:55 PM
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If you have the Interflow option enabled in the ACD path and have yes selected for Interflow immediately when no agents are logged in, the calls should route to any point you have programmed as the interflow point.


Jon


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#111402 04/13/10 09:17 AM
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If this is an SX2K or 3300, you will need to set your path unavailable answer point.


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