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Joined: May 2010
Posts: 3
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Joined: May 2010
Posts: 3 |
Hi!! I work for a Holiday Inn that uses Mitel pbx
Phones in guest rooms on 2nd and third floors don't work!! The main console says "MAJOR ALARM".
HOW CAN I FIX IT? PLEASE HELP!
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Joined: Jun 2006
Posts: 8,735 Likes: 11
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 11 |
Sounds like you should call in the tech that normally works for your hotel. This should have been posted in the Mitel forum, though for greater exposure. I'll get it moved for you.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: May 2010
Posts: 3
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Joined: May 2010
Posts: 3 |
Thank you! We don't have a tech, the old owner cancelled the contract and I just started working there as the Sales director.
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
You need someone who works on Mitel system to help you. Major Alarms are serious problems, not for someone who is not trainned on the system.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
One of your bays is down. Depending on the system, it could be a BPS or BCC or other.
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Joined: Oct 2009
Posts: 410
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Joined: Oct 2009
Posts: 410 |
baldwin, please don't be offended, or think that we are brushing you off. Troubleshooting a phone system requires access to specialized equipment and diagrams, manuals, spare boards, etc. A hotel phone system is even more "mission-critical" than a typical small business system - your guests are expecting a working phone to make calls and contact the front desk for room service, etc. This is why such a system is always supported by a service contract from a qualified vendor.
Cutbacks are a reality these days, but some things are not optional. Tell your boss (nicely) that he needs to reverse his predecessor's decision today, before your guests start fleeing in droves because they didn't get their wake-up call...
Jim
**************************************************
Speaking from a secure undisclosed location.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
What the Dr and Jim said. About all you can do in this case is confirm that all equipment cabinets have power. Sorry!
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Well since you are at a Holiday Inn you should be ok to fix a phone system (since you got a good nights' sleep like in the commercials)
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2010
Posts: 39
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Joined: Apr 2010
Posts: 39 |
It might be as simple as Lightnighorse said!I was on a call the other day and a powerstrip feeding one bay was turned off!
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