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Joined: Sep 2003
Posts: 66
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OP
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Joined: Sep 2003
Posts: 66 |
Did a quick search but couldn't find anything. Is there a setting for a hotline to receive a disconnect or fast busy or silence after the call to the console has completed? Our client had a single line phone in place and we swapped out for a Viking push button call box. The circuit rings the console, is answered, console hangs up, circuit stays active for 1-2 seconds then starts ringing the console again ad-nauseum. I've never seen a ringdown work this way including other Mitel models. I know I can use a dialer style Viking unit but....
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Joined: Jun 2010
Posts: 136
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Posts: 136 |
that should be a setting in the Viking phone, it's staying off hook after the first call, don't know of any way to clear it from the Mitel
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Joined: Sep 2008
Posts: 392
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Joined: Sep 2008
Posts: 392 |
I don't know what model of "call box" you have but many of them have a time out option so that the operator after talking with them could put the call on hold and when the timer makes it go back on hook the call would drop.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
As well, many have a DTMF shut-off capability. Console hits 'Tones', dials the appropriate digit and 'CLICK'.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Sep 2003
Posts: 66
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OP
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Joined: Sep 2003
Posts: 66 |
It looks like I may have it dealt with. The Mitel supplier has figured out how to send dial tone on completion of the call. I can work with that.
Thank you for the replies!
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