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Joined: Mar 2008
Posts: 54
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Joined: Mar 2008
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I have a new system that I cannot get Hands Free on or off to work. I can get it to work on our demo unit in the office by pressing the feature code 319 but when I get on site it will not work. The customer has 4000 series intertel axxcess sets. Any ideas anyone has would be appreciated. Thanks in advance!
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Joined: Sep 2005
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If 319 toggles the Handsfree feature, then probably the fones have IC calls no-answer forwarding to voicemail. Do you have access to programming at the customer site?
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Joined: May 2009
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There are two feature codes which control hands-free intercom.
319 (Hands-free) controls the receive side; it needs to be turned on.
377 (Ring Intercom Always) controls the transmit side; it needs to be turned off.
As Super said, hands-free intercom will not work if the station forward path is enabled for intercom calls.
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Joined: Mar 2008
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