|
|
|
|
Joined: Mar 2008
Posts: 54
Member
|
|
Member
Joined: Mar 2008
Posts: 54 |
I have a new system that I cannot get Hands Free on or off to work. I can get it to work on our demo unit in the office by pressing the feature code 319 but when I get on site it will not work. The customer has 4000 series intertel axxcess sets. Any ideas anyone has would be appreciated. Thanks in advance!
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
|
Member
Joined: Sep 2005
Posts: 840 |
If 319 toggles the Handsfree feature, then probably the fones have IC calls no-answer forwarding to voicemail. Do you have access to programming at the customer site?
|
|
|
|
|
Joined: May 2009
Posts: 1,198
Member
|
|
Member
Joined: May 2009
Posts: 1,198 |
There are two feature codes which control hands-free intercom.
319 (Hands-free) controls the receive side; it needs to be turned on.
377 (Ring Intercom Always) controls the transmit side; it needs to be turned off.
As Super said, hands-free intercom will not work if the station forward path is enabled for intercom calls.
|
|
|
|
|
Joined: Mar 2008
Posts: 54
Member
|
|
Member
Joined: Mar 2008
Posts: 54 |
|
|
|
|
Forums84
Topics94,543
Posts640,069
Members49,857
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
