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Joined: May 2011
Posts: 3
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System Type: Mitel CS-5200
Release Version: mtl-5000-3_2-release-16
Call-Processing Version: 3.2.4.60 UK
Hi All,
We recently had a power outage. After powering the phone switch back up no one could call us and we could only call internal extensions.
If we try to dial out on our Inter-Tel handsets we get the following message: ARS Unavailable.
I'm afraid I'm a bit green when it comes to telcomms and only recently inherited this phone system.
Can anyone point me in the right direction to identify/resolve the problem?
I do have access to the switch using Mitel's Session Manager application.
Thanks in advance for any help & advice offered.
M.
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
ARS Unavailable indicates the PBX doesn’t see the phone lines.
This could be caused by a hardware failure, programming issue or problem with the trunks.
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Joined: May 2011
Posts: 3
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Hi DND,
Thanks for the pointers. As I said I really have know knowledge of this system at the moment.
I'm pretty much a DB programmer at heart and have been chucked in the deep end with this I'm afraid.
Any chance you could give me some direction on how I could test/diagnose issues with the trunks or hardware?
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
I can’t teach skills on-line that take years to acquire. You need a trained technician on site to fix your problem.
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Joined: May 2011
Posts: 3
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Originally posted by DND ON:
I can’t teach skills on-line that take years to acquire. You need a trained technician on site to fix your problem. Hi DND, I totally understand. I wasn't really asking you to teach me anything. I suppose I was really asking if there are any diagnostic utilities that could be running. I'm quite capable of doing some research. It's just that at the moment I could do with narrowing my field of investigation. We've got a support company who are working on the issue. However they are being particularly rubbish at sorting the problem. I thought if I could get a bit of a handle on what the issue is I could get them to focus a bit more. Not to worry. I'm sure I'll muddle through. Thanks for the advice. M.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Marc, you'll probably discover that the dial tone from the telephone company is not there. Be they plain old telephone lines, PRI, T1, Voip trunks or whatever. If you have a Broadband link to the internet, how well is it working?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2005
Posts: 2,125
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If you have POTS lines, you'll need to verify that they work at the telco's demarcation. If you have PRI/E-1 or other ISDN, you'll need to verify that they have power at the NIU and that the NIU wasn't fried.
A qualified technician onsite will make short work of it, and someone fiddling round with the wires will make a pig's breakfast.
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