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Joined: May 2007
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Had an alarm in an SX-200 ICP.
It killed the switch and rebooted continually without coming up.
We powered down the controller and then it came up.
The alarms were:
Critical Alarm being raised upon detecting the following task suspended:
tJAWS 0x2ba6440 at:
Progress Monitor->InitiateShutdown System Shutdown
invoked by task: tTMonitor
Progress Monitor->RaiseAlarm Raised Critical Alarm
on Stale Tasks
Has anyone seen this, and knows what it means?
:bang:
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Aug 2005
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Any info in the Logs?
Do you have an ACD system with a monitoring/reporting software such as PrairieFyre?
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Joined: May 2007
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No ACD, no networking.
Just a stand alone ICP in a hotel.
Can't pull the logs remotely, modem does not answer and no IP connection.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Aug 2005
Posts: 2,125
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To see what it's doing just from what you posted, you'd need Mitel tech support.
I recommend going onsite and reading the logs. I'd also pull off a copy of the database, just in case.
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Joined: May 2005
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I have exactly the same alarm & problem. System crashes randomly. Would love to know what you found. I'm on hold with Mitel right now. :bang:
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
WT, 'on hold with Mitel' = 'purgatory hold'
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: May 2007
Posts: 218
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Westel,
What did Mitel say the problem was?
We pulled our controller out of service and put it on our workbench, it has not reset in over a month.
Would like to know what you found out!
TIA
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: May 2005
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Still on hold with tech support! Just kidding. Went ahead and replaced DSP module, and afterwards Mitel told me to replace DSP module, so I guess I had the right idea. No issues since. We'll see.
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Joined: May 2007
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Thanks, let us know if the problem returns.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: May 2005
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