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Joined: Aug 2010
Posts: 19
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How do I get the Caller ID to display on the console. I just switched from AT&T to Comcast, and they offer free Caller ID. I'm completely new in this system. What are the steps I have to take for it to display the #name and #number on the console.
Thanks in advance, and please help
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Joined: Oct 2004
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First, make sure the carrier is actually delivering Caller ID to you.
Next, go to form 13, Trunk circuit descriptors.
Find the circuit descriptor for the trunks on your analog/ASU card, and choose 'select options'.
Look for the option "CLASS Trunk" and set it to enabled.
If the Caller ID doesn't display, go to the COS of the console, and make sure option #502 is enabled.
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Joined: May 2005
Posts: 370
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Posts: 370 |
Did Comcast bring you in a T-1 or a PRI ?
Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
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Joined: May 2005
Posts: 370
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Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
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Joined: Aug 2010
Posts: 19
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not sure what PRI is... but they installed a big modem, and the phone lines come through that box...
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Joined: Aug 2010
Posts: 19
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I just talked to the installer, he said it is Voice over IP.
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Joined: Aug 2005
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Did it cross-connect to your system as a series of pairs of wires, or as a set of four little wires?
Did the words "Loop-start" come into the conversation at any point?
Of course, the easiest way is to call your local Mitel dealer and have him come set it up.
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Joined: Aug 2010
Posts: 19
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don't have a local mitel dealer...
not sure of any of those.. i'll try what post #2 suggested later on...
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Joined: May 2005
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It should tell you on your comcast proposal if they quoted you a PRI, T-1 or LS trunks. That would help to see if you can even get Caller ID. You may only have caller ID outbound.
Your installer should also be able to tell you if he installed a circuit into the 200ICP or tunks
Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
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Joined: Aug 2005
Posts: 259
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follow the cable out of the modem the carrier installed. Is it plugged into the front of the 200ICP to a card called T1/E1
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