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Joined: Feb 2010
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jonmyk Offline OP
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Have a sx200ml with EM and PRI card. Telco changed to different PRI circuit and wasn't getting CLASS to the display sets. Telco fixed their end and I enabled COS options 502-504 in EM COS and set COS for it to work since AA answers all incoming calls. I don't remember changing any other options but now external calls won't forward to an active VM box but get answered by the AA again.

Any suggestions?


Jon


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Are voice mail ports in their own COS?

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jonmyk Offline OP
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Yes they are in their own COS


Jon


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What type of voicemail are you using?


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Form 30,, make sure all types 1-6 are allowed

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jonmyk Offline OP
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Express Messenger 4.xx card 8 port

Form 30 1-6 are allowed


Jon


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jonmyk Offline OP
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Xeta except for 3-3 but this has always been like this and it worked.


Jon


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Does it work manually?

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jonmyk Offline OP
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Johnp,
Manually? Do you mean having a call come in to a specific device instead of the AA and that phone was forwarded by using the call forwarding feature codes or a call coming into a specific device (person) and that person transfers the call to another device that is forwarded to voicemail?


Jon


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Maybe I read your problem wrong. After a reread, I think you are saying that the calls being transferred out of voice mail recall or if forwarded don't end up in the correct box. If this is correct, a few things that may do this are: cos options never a forwardee, split call forwarding, and having caller id enabled in vm.

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