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Have a sx200ml with EM and PRI card. Telco changed to different PRI circuit and wasn't getting CLASS to the display sets. Telco fixed their end and I enabled COS options 502-504 in EM COS and set COS for it to work since AA answers all incoming calls. I don't remember changing any other options but now external calls won't forward to an active VM box but get answered by the AA again.
Any suggestions?
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
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Are voice mail ports in their own COS?
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Joined: Feb 2010
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Yes they are in their own COS
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Oct 2004
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What type of voicemail are you using?
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Joined: Jun 2010
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Form 30,, make sure all types 1-6 are allowed
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Joined: Feb 2010
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Express Messenger 4.xx card 8 port
Form 30 1-6 are allowed
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Feb 2010
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Xeta except for 3-3 but this has always been like this and it worked.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Jul 2003
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Johnp,
Manually? Do you mean having a call come in to a specific device instead of the AA and that phone was forwarded by using the call forwarding feature codes or a call coming into a specific device (person) and that person transfers the call to another device that is forwarded to voicemail?
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Jul 2003
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Maybe I read your problem wrong. After a reread, I think you are saying that the calls being transferred out of voice mail recall or if forwarded don't end up in the correct box. If this is correct, a few things that may do this are: cos options never a forwardee, split call forwarding, and having caller id enabled in vm.
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