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#119145 07/13/01 03:06 PM
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ezeppa Offline OP
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I just replaced my 5b40 4 port co line cards, with 5b41 4 port co line cards.

The cards were installed to be able to do caller ID. The phone Co in Washington DC has indicated that the caller ID feature will not work on a multi line hunt configuration.

Is this true. Did I just waste my money on e cards?

Any information would be greatly appreciated.


Thanks

Eric

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#119146 07/14/01 12:47 PM
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is the phone company saying they cannot provide the caller id, because it's a hunt group?


| Telephone Systems | Voice / Data Cabling | phoning since 1979.
#119147 07/14/01 06:33 PM
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They should be able to give your lines caller ID weather in a hunt group or not as they are all seperate lines with their own number. Whats their problem.
dtmf


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#119148 07/14/01 09:36 PM
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Have you set up call logs for your sets?


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#119149 07/16/01 01:23 PM
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Quote
<font face="Verdana, Arial" size="2">Originally posted by dtmf:
They should be able to give your lines caller ID weather in a hunt group or not as they are all seperate lines with their own number. Whats their problem.
dtmf
</font>

I only get caller ID information on my first line. I moved the line 1 pair to CO port 2 on the switch and caller ID then worked on line 2. So it looks like my equipment is good. When I aked the phone company about it, thier reply was that they could not serve caller id information to my phone lines, because they are in a multi line hunt situation.

I thought ths was kind of odd, as there would be allot of people with my problem.

Is the phone company statment true.


Thansk

Eric

#119150 07/16/01 03:33 PM
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I've got many customers with caller ID on all their lines and they are in hunt groups. If the people you are using can't provide it then it might be time to look for a new provider. That's about all I can tell ya.
dtmf


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com]
Telrad Digital Programmer networked and standard kits available.
Commercial and Residential All Types Phone Service
#119151 07/17/01 09:03 AM
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i also have multi cust w/ callerid on hunt groups one on multi hunt grps. you probabley are not talking to the right person. try asking for a supervisor or a switch technician supervisor
martin

#119152 07/18/01 09:50 AM
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ezeppa Offline OP
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Thanks for all the feeback.

I will continue to hammer the phone company (Verison).

If you don'tmind, could each of you indicate which city and state you are in / where you have the multi line hunt caller id working.


Eric

#119153 07/18/01 10:44 AM
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FYI

Here is what Verison had to say in one of the email regarding my caller ID request.

"Type of Activity: Additional
Information Request:
Information Request Comments:
Type of Service: CALLING PLANS-Caller ID

Number of Lines/Ckts: 7 and 20

Due Date: 07-10-01

Assigned to: DANIELLE A. WOODS/EMPL/MD/Bell-Atl

Reach Number: 410 393-7848

Assigned To eMail Address: [email protected]

Order Comments: Hi Eric, In a previuos email when you orginally
requested Caller ID, Geanna explained that due to the lines being in a roll over sequence(multiline hunt group) that Caller ID would not work properly. I have gone ahead and placed the order to add this feature to the lines you requested, but please be advised that Geanna was correct in advising that this feature will not work properly. I aslo placed a seperate order to add the refferal of calls to the DID station numbers that were disconnected.
If you have a questions please feel free to call or email me
Thanks and have a great day"


Eric

#119154 07/18/01 11:59 PM
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we don't have any problems in houston metro area, we have swbell, sprint, & gte .... they all can provide caller id on multiple lines in a hunt group.


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