|
|
|
|
Joined: Apr 2002
Posts: 1
Member
|
|
Member
Joined: Apr 2002
Posts: 1 |
I have a Startalk ABC that I service and this system has stopped sending calls to the AA and sends them directly to the General Delivery MBox.
What do I need to do?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Apr 2001
Posts: 1,390
Member
|
|
Member
Joined: Apr 2001
Posts: 1,390 |
Check programming make sure tables and are set correctly and lines are set to answer.
~gluk
|
|
|
|
|
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
|
|
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Did you change you lines to DID numbers?
|
|
|
|
|
Joined: Apr 2002
Posts: 15
Member
|
|
Member
Joined: Apr 2002
Posts: 15 |
There is a couple of things to check provided you havent made any telco changes.
1- VM tables verify lines are set to answer and the rings are correct.F983.
2- Verify the system is in the correct service mode DAYS/Nites etc.
*3- Verify the main answering position has no call forwarding that is less the number of rings than the AutoATT will answer.
I have seen 3 happen often.
Check these let us know what you find and we can try further.
|
|
|
|
|
Joined: Mar 2002
Posts: 12
Member
|
|
Member
Joined: Mar 2002
Posts: 12 |
make sure that the AA rings are set to a less amount of rings than the extension that has the general delivery mailbox check forward no answer rings
|
|
|
|
Forums84
Topics94,545
Posts640,084
Members49,857
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
142
guests, and
20
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
