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#119611 04/17/02 01:07 PM
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I have a Startalk ABC that I service and this system has stopped sending calls to the AA and sends them directly to the General Delivery MBox.

What do I need to do?

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#119612 04/25/02 03:30 PM
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Check programming make sure tables and are set correctly and lines are set to answer.

~gluk

#119613 04/25/02 06:47 PM
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Moderator-Avaya, Nortel
Moderator-Avaya, Nortel
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Did you change you lines to DID numbers?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#119614 04/25/02 07:16 PM
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There is a couple of things to check provided you havent made any telco changes.
1- VM tables verify lines are set to answer and the rings are correct.F983.
2- Verify the system is in the correct service mode DAYS/Nites etc.
*3- Verify the main answering position has no call forwarding that is less the number of rings than the AutoATT will answer.

I have seen 3 happen often.
Check these let us know what you find and we can try further.

#119615 04/26/02 11:07 PM
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make sure that the AA rings are set to a less amount of rings than the extension that has the general delivery mailbox check forward no answer rings


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