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Joined: Apr 2002
Posts: 1
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Joined: Apr 2002
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I have a Startalk ABC that I service and this system has stopped sending calls to the AA and sends them directly to the General Delivery MBox.
What do I need to do?
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Joined: Apr 2001
Posts: 1,390
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Check programming make sure tables and are set correctly and lines are set to answer.
~gluk
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Did you change you lines to DID numbers?
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Joined: Apr 2002
Posts: 15
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Member
Joined: Apr 2002
Posts: 15 |
There is a couple of things to check provided you havent made any telco changes.
1- VM tables verify lines are set to answer and the rings are correct.F983.
2- Verify the system is in the correct service mode DAYS/Nites etc.
*3- Verify the main answering position has no call forwarding that is less the number of rings than the AutoATT will answer.
I have seen 3 happen often.
Check these let us know what you find and we can try further.
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Joined: Mar 2002
Posts: 12
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Joined: Mar 2002
Posts: 12 |
make sure that the AA rings are set to a less amount of rings than the extension that has the general delivery mailbox check forward no answer rings
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