sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Norstar Night Service Issues

I have two ongoing issues with a Norstar MICS and Call Pilot 150. The atttendant is set up to be 222. The CP150 was first setup to be manually controlled, and then to auto by a different tech, and now back again to manual, so there may be parts of both still tough to find in the programming.

Firstly- although the manual night service button is programmed on 222, 221's display always says "Service On". Neither can the service be turned on or off with set 221 I have searched for any references to 221 as a control set, etc, but don't see any.

Second- When 222 turn night service on, you get 4 choices-one for each schedule-Morning, Noon, Eve, AfterHours. This is confusing. To turn it off, you choose "Normal ringing" from any one of these 4 schedules. Should I use only 1 schedule, make a new schedule called "night", or overlap the default schedules-Morn, Noon, Eve, After?

Two heads are not always better than one..

Under services heading go under ringing groups. You most likely have just set 221 assigned. What you have to do is where ever 221 is assigned replace it with ext 222. Also night mode can only be turned on from one set on the system. Whatever set has the Ok to turn it on, that same set can only turn it off.

On your button issue problem. What ever set is the control set program a button with feature 871. When you press this button it will turn the services on. When you press the button again it will turn the services off. No options just turn on and off.

Hope that helps.
Kevin

That was it. Thanks!