|
|
Joined: Jul 2002
Posts: 24
Member
|
OP
Member
Joined: Jul 2002
Posts: 24 |
Hi,
We have 3x8 DR5.1 system...When our receptionist transfers a call to an extension, if they do not answer it comes back to the receptionist. I looked at the extension in the Forward No Answer and it is set to start talk - xt258. It does not happen all the time nor does it happen to the same person all the time. I replaced the phone and our tech rebooted the software. What else could it be? Thanks!!
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Apr 2001
Posts: 1,390
Member
|
|
Member
Joined: Apr 2001
Posts: 1,390 |
DRT must be set greater than CFNA
|
|
|
|
|
Joined: Jul 2002
Posts: 24
Member
|
|
OP
Member
Joined: Jul 2002
Posts: 24 |
I'm sorry, but what does that mean?
|
|
|
|
|
Joined: Aug 2004
Posts: 1,511 Likes: 15
Admin
|
|
Admin
Joined: Aug 2004
Posts: 1,511 Likes: 15 |
Delay Ring Transfer. It is a setting like Call Park Timer, Page Timeout, and those sorts of things.
[This message has been edited by Toner (edited September 17, 2004).]
![[Linked Image from web.atcomsystems.ca]](http://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
|
|
|
|
|
Joined: Jul 2002
Posts: 24
Member
|
|
OP
Member
Joined: Jul 2002
Posts: 24 |
|
|
|
|
|
Joined: Feb 2004
Posts: 273
Member
|
|
Member
Joined: Feb 2004
Posts: 273 |
If you have paid a teck for a new phone and to reboot your system ,,,if he didn't check out the dtr setting and cfna on the first srevice call on a trouble like this ,,he ows you a freebe
|
|
|
|
|
Joined: Jul 2002
Posts: 24
Member
|
|
OP
Member
Joined: Jul 2002
Posts: 24 |
yea i agree with you. he modified the trnsfr callbk to 12 versus 6. oh brother and i bought a phone too.
|
|
|
|
Forums84
Topics93,959
Posts637,375
Members49,702
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
