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#121983 09/16/04 04:30 AM
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caidub Offline OP
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Hi,
We have 3x8 DR5.1 system...When our receptionist transfers a call to an extension, if they do not answer it comes back to the receptionist. I looked at the extension in the Forward No Answer and it is set to start talk - xt258. It does not happen all the time nor does it happen to the same person all the time. I replaced the phone and our tech rebooted the software. What else could it be? Thanks!!

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#121984 09/16/04 04:40 AM
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DRT must be set greater than CFNA

#121985 09/16/04 04:44 AM
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caidub Offline OP
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I'm sorry, but what does that mean?

#121986 09/17/04 02:25 AM
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Delay Ring Transfer. It is a setting like Call Park Timer, Page Timeout, and those sorts of things.

[This message has been edited by Toner (edited September 17, 2004).]


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#121987 09/17/04 02:46 AM
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caidub Offline OP
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where is that feature?

#121988 09/17/04 06:58 AM
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If you have paid a teck for a new phone and to reboot your system ,,,if he didn't check out the dtr setting and cfna on the first srevice call on a trouble like this ,,he ows you a freebe

#121989 09/17/04 07:04 AM
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caidub Offline OP
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yea i agree with you. he modified the trnsfr callbk to 12 versus 6. oh brother and i bought a phone too.


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