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Joined: Jul 2002
Posts: 24
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Joined: Jul 2002
Posts: 24 |
Hi,
We have 3x8 DR5.1 system...When our receptionist transfers a call to an extension, if they do not answer it comes back to the receptionist. I looked at the extension in the Forward No Answer and it is set to start talk - xt258. It does not happen all the time nor does it happen to the same person all the time. I replaced the phone and our tech rebooted the software. What else could it be? Thanks!!
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Joined: Apr 2001
Posts: 1,390
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Joined: Apr 2001
Posts: 1,390 |
DRT must be set greater than CFNA
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Joined: Jul 2002
Posts: 24
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Joined: Jul 2002
Posts: 24 |
I'm sorry, but what does that mean?
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Joined: Aug 2004
Posts: 1,745 Likes: 49
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Admin
Joined: Aug 2004
Posts: 1,745 Likes: 49 |
Delay Ring Transfer. It is a setting like Call Park Timer, Page Timeout, and those sorts of things.
[This message has been edited by Toner (edited September 17, 2004).]
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Joined: Jul 2002
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Joined: Feb 2004
Posts: 273
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Joined: Feb 2004
Posts: 273 |
If you have paid a teck for a new phone and to reboot your system ,,,if he didn't check out the dtr setting and cfna on the first srevice call on a trouble like this ,,he ows you a freebe
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Joined: Jul 2002
Posts: 24
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Joined: Jul 2002
Posts: 24 |
yea i agree with you. he modified the trnsfr callbk to 12 versus 6. oh brother and i bought a phone too.
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