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Joined: Apr 2005
Posts: 2
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Joined: Apr 2005
Posts: 2 |
On the BCM Call Center once a person is in que and decides to press "0" is there a way to force that call back into que?
Thanks in advance,
Mick
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Joined: Mar 2005
Posts: 6
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Basic ACD or Pro ACD? With Pro, you could use a Caller Input Rules table and assign 0 to revert back to the queue. In Basic, you could use Basic caller input rules and unassign "0" from Operator. A dirtier alternative would be to set to the voicemail attendant to the CDN of the queue, but that would affect all callers, not just ACD callers
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Joined: Apr 2005
Posts: 2
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Joined: Apr 2005
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Basic ACD will be used.
If I can unassign "0" that should work.
Thanks
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