web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2005
Posts: 2
Member
Member
Offline
Joined: Jul 2005
Posts: 2
Please note, I am not an expert in these matters... so I apologise in advance if it takes me a bit to get up to speed.

My organization uses a Meridian Option 61C as our switchboard. It seems like users who utilize the opertaor in order to dial internationally may not have their calls hang up correctly, leaving the line open for up to an hour. The issue is not with the phone company, so we are trying to discover if this might be a systemic problem with the Meridian system.

I have been seeing there seems to be some issues with DISA and Looping with the Meridian systems. We are not using DISA, though it may have something to with the supervision of the C.O. when in a loop.

Is this possible? Any advice on how to troubleshoot?

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Feb 2005
Posts: 25
Member
Member
Offline
Joined: Feb 2005
Posts: 25
Opt 61C programming is very capable in all aspects of trunking. ALot depends on how your programmed, vintage of software, vintage of cards, types of trunks (PRI,T1,Loop,Ground ect..)Unfortunately if you are not fimiliar with programming it can be quite overwhelming. Be more than happy to assist remotely in your configuration.

------------------
When all else fails, Give someone else a try!


When all else fails, Give someone else a try!
Joined: Jul 2005
Posts: 2
Member
Member
Offline
Joined: Jul 2005
Posts: 2
Operating remotely probably is not viable at this point, thanks for the offer though! I'll see if I can get some info on our Trunk type and software...

That said, is it possible for my scenario to occur? There is some debate in the office that such an event could occur through the use of the Meridian system. I have been tasked with seeing is it is, indeed, possible (since eveny one is swamped right now). If it is possible, can you suggest the most likely reasons why the calls are not hanging up correctly? Is this most likely a Trunking problem?

Joined: Aug 2004
Posts: 9,172
Likes: 22
Admin
*****
Admin
*****
Joined: Aug 2004
Posts: 9,172
Likes: 22
Please fill out your posting profile. We have no idea if you are in Indiana or Australia. CO trunking works differently across this great blue globe. A little more info can result in more enduser specific info. Also type of trunks...analog,T1,PRI,etc.

------------------
[Linked Image from commserveinc.com]

Business Phone Systems


[Linked Image]

Moderated by  MooreTel 

Link Copied to Clipboard
Newest Topics
Samsung xchange server
by scanjet - 04/07/25 06:37 PM
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Forum Statistics
Forums84
Topics94,513
Posts639,937
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
DeanB 2
Who's Online Now
0 members (), 234 guests, and 46 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0