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Joined: Sep 2003
Posts: 70
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Joined: Sep 2003
Posts: 70 |
I have a Mod ICS customer whom transfers callers off premise to a call center. Intermittantly calls have a poor connection and volume problems. Are there any settings to help to acheive a better quality exchange?
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Joined: Aug 2004
Posts: 251
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Joined: Aug 2004
Posts: 251 |
This topic has been discussed many times on this forum. Trunk to trunk transfers are going to have poor quality and low volume. Your best solution is to use a "Link Transfer" using your local Telco CO feature. It would cost less than $5 per line and would also free up the line after transfer instead of tying up two lines.
[This message has been edited by clanier (edited July 19, 2005).]
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Joined: Sep 2003
Posts: 70
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Joined: Sep 2003
Posts: 70 |
Thanks for the reply. I will suggest this to my customer.
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Joined: May 2005
Posts: 354
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Joined: May 2005
Posts: 354 |
If you use the link feature you will have to make sure your lines are centrex and not 1MB's. If not your call will drop.
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