sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Norstar Modular ICS, M7324 phones, Headset problem

I work in a small office that uses Norstar-PLUS Modular ICS 2.0. All phones are Meridian, Model M7324. The person that was in charge of the phones is no longer here, and I have very little documentation about the phone system.

All of our phones, M7324's, have plantronic amps & headsets, and have always worked fine. I am trying to set up a station for a new staff member, but the headset does not work. Handsfree is set to AUTO for the DN in question. The amp & headset is set up the same as it is for all of the other workstations. If I use the handset, the phone functions properly, I can receive, and make calls, and I can hear the other party and they can hear me. But if I try to use the headset, the other party comes through the phone speaker, and they can't hear me at all. I should also mention that this phone has successfully used a headset in the past. I have tested the amp & headset on other phones to ensure that it is working properly and it works fine.

The company that handles service/maintenance for our system is currently on strike, so I can't get help there.

I suspect at this point that perhaps the headset jack in the phone may be not be working. Are there other settings that I need to check/change besides ensuring that handsfree is enabled?

Any guidance would be greatly appreciated. Also, any info as to where I may be able to access manuals would be great.

...Also, I should mention that I tried using F805 to test the headset, but it does not even appear as an option like it does on all the other phones?....Maybe I've answered my own question?...Becoming convinced that it must be the headset jack on the phone itself?

Thank you in advance for any information/suggestions.

JLaur.

------------------
It isn't my department, but I'll give it a shot.

Howdy Jlaur! Welcome to the board. This Telus strike is wreaking a little havoc around here, eh?

I'm not sure what your problem is, but if you'd like us to take a look at it we would be happy to.

Shoot me an email or call our dispatcher Peter at 531-0027 ext. 225.

Bill
Prime Communications