atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Display Waiting msg??

Hey guys wondering if you can help me out again .. I have 4 BCM 200s using CVM Callpilot. One bcm has all the mailboxes (Host) the others are just remote systems (Satallites) When there is a msg waiting in the mailbox for the person the remote end isn't getting a RED light indicating there is a msg waiting. Now I have enabled VMSG to Y and still nothing. How does the Remote system contact the host system to check for VMs?

The answer is the same as before. You can't send msg waiting over voip gateway. You need PTP PRI and the PRI keycode.

actually you can, I found it by accident

VMsg set and Caller ID have to be checked for each line appearance (and target line)on each set

we're beta testing BCM 4.0 (which uses element manager like a 50)so I have forgotten the exact route to these options but I think you go:
DN>line access>line assignment>(Line XXX)>and there should be settings for CLID and VMSG set, check or set to yes

Make sure any target lines are Private, assigned to Appear or ring or both on the sets they target. (some techs like to set target lines to public and direct them to prime,Prime being the set) it's one of those great Nortel features that you find out how to use after getting bumped to second level tech support.

Macdouglas thanks for the suggestion however it didn't work. Currently under General Settings - Network Services - MCDN I have TAT set to YES the rest set to NO .. Would any of this have anything to do with it?

Navigate to "Button Programming" and add a button called "Make MWI Work." It should be Feature 8901. ;o)

MCDN definately works over IP. There are several things that could potentialy break the feature. Is everything else working, MCDN wise?

Here's the issue: As documented by Nortel, the BCMs do not support QSIG functionality over an IP trunk (with the CallPilot version that is on the BCMs). The only way that Nortel can tell us to fix it is to purchase an Option 11 and configure the call center options. The other option, which we are eval'ing is Message Networking under the CallPilot (VPIM & AMIS). Network Mailboxes might be the only way to go.

Why QSIG? Are you networking with another vendor's equipment? If its all Nortel, use MCDN. It works for sure.

BCMguy - Check out page 171 of the following under the heading Message Waiting Indicator: https://www.brooksideus.com/reference/docs/bcm/bcm_handbook.pdf

The only thing that I can imagine is that the CallPilot version that runs on the BCM doesn't support the signaling for remote MWI.

Thanks Matt! All of the systems that I was thinking of have CS1000s at the main site.

The Network Mailboxes are a possible solution I suppose, but kind of an ugly one. That's a bummer!