sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Call Center Reporting CP 150 enhanced

My customer has a CP150 v2.1 with Enhanced Call Center and Reporting. According to the Setup guide on the 2.1 documentation CD,I am supposed to enter the Call Pilot IP address in the System Config>Security tab. I have entered the correct IP address here. Also, according to the documentation, I am to enter the IP address of the PC that is running the RDS and the Master Reporting software into the Call Pilot>Call Center>General Properties. I cannot find any spot in General Properties for an IP address. The only thing I find is a place to enter the CC Reporting computer password and confirm fields. I can find no documentation on the CD for these fields except in Help that states password must be between 4 and 8 digits. The RDS is running (according to the icon in the systray) and when I try to upload anything to the config tabs, I receive a message that the RDS is either not running or the RDS could not connect to the CallPilot. The vendor the product was purchased from is unable to help(customer purchased directly from vendor). The Windows O/S is XP Professional. The folders are all shared with everyone having full access rights. Does anyone have any suggestions or ideas?

Hey pnetrick, Welcom to the Club.
I spent 1.5 month trying to setup Call Reporting 3.0. I've been with Nortel support two times. We've gon through all setups and testings. I were able to connect Server to CallPilot, User to Server. Ports 8000 and 8088 had no problems, BUT I couldn't get Skillset appear on the reports. No metter what I tried no LUCK! I've lost my money. Customer never got it working and finaly I gave up on it.

If the customer purchased the software from a vendor that will not help, I would advise them to ask for there money back and recommend to the customer what product you are familair with and they should use that.

Its been awhile since I set it up but let me do some looking.

I researched the files on the CP100/150 3.0 CD and found a new version of reporting that utilizes a web interface. I installed it yesterday and got a lot further than with the previous version but still had some issues. The PC that the software needs to be installed on was down for maintenance. From all appearances, this looks more promising. The customer's IT person is going to install it on the server and run the configurations. Still some ambiguity in the installation instructions but at least there seemd to be some communications between the CallPilot and the computer. Will keep you advised.

Sounds good.

I finally got a chance to get back online. After you put the IP of the Callpilot in the security tab. Shutdown call center reporting also make sure that the RDB server shutdown. Now repoen the call center reporting. Then Log in with access to configurations.

This is the part where it gets a little fuzzy.

If you have setup the agents and skillsets in the callpilot press on the configuration icon. Upload the data from the callpilot to the call center reporting. This should upload all the info from the call pilot. what lines are programmed to answer. what agents are programmed etc. Once that is done log out again. Log back in with the administrator login for that skillset. and you should be able to view all of the current agents and everything else once you open up the skillset realtime viewer.

If this doesnt work PM me and I will get back with you as soon as possible.

PM sent!