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Joined: Apr 2005
Posts: 194
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Joined: Apr 2005
Posts: 194 |
I set up a mailbox for outbound transfer, greeting tells customer to press 7 to reach the on call with the cell phone, message states not able to no available, do I need a routing table, also what are the exact steps just want to make sure I programmed everything correctly.
Thanks
Gil Medina
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Nortel Phone System Service in Canada
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Joined: Apr 2005
Posts: 194
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Joined: Apr 2005
Posts: 194 |
The error message we are getting states the routing info is not valid I hope this helps.
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Joined: Jun 2007
Posts: 58
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Check to make sure all lines are supervised. If using a line pool to transfer the call, make sure you have lines assigned to the pool.
Brian Cox
J & J Communications
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
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Yes you need to create a destination code. You'll find it under routing services.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2007
Posts: 58
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We have a BCM 400 and did not need to program any sort of routing or destination codes to get outbound transfer from a mailbox to work. Just designated the pool to use and the number to outdial.
External call forward from a phone does require routing to be setup.
Brian Cox
J & J Communications
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