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Call Forward on intercom calls
#134686 08/02/07 02:57 PM
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Hi, I have a client who has a Nortel M8X24-DS with a star talk voicemail. The system version is SP: 30MULO7 DR5. I had to reprogram the system and the only problem I am having is when a person calls another via the intercom the telephone rings 4 times and then transfers to the unknown. I have the telephones forwarding on no answer(capabilities) to the first port of the voicemail and that works on transfered calls but not on intercom calls. Anyone have a suggestion?

Equipment and Telephones
Re: Call Forward on intercom calls
#134687 08/02/07 06:23 PM
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I don't understand how its possible. Transfer from VM is the same ICM. call and if it goes into mail box after 4th ring it should go to the same point via ICM. calls unless you have redirect Enabled and its set up for 3 rings to prime which is by default ext.21 or 221. Otherwise its a glitch.

Re: Call Forward on intercom calls
#134688 08/02/07 09:50 PM
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Thank you! I wll check the redirect enabled. My self thought it would go to the prime extension also. If it is not in redirect it must be a glitch. Thank you, again!

Re: Call Forward on intercom calls
#134689 08/03/07 04:50 AM
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Is this from &/or to all extensions, or just from/to 1?

Dave


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Re: Call Forward on intercom calls
#134690 08/04/07 11:04 AM
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When I intercom anybodys phone on the phone system it will ring their phone 4 times and then stop ringing however, the phone I called them with will still have ring back tone on it like it has been forwarded somewhere. The calls are answered by the auto attendent and when transfered by the AA the calls forward to the voicemail after 4 rings.

Re: Call Forward on intercom calls
#134691 08/06/07 06:34 AM
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Quote
...the phone I called them with will still have ring back tone on it like it has been forwarded somewhere.
I fail to see what you mean by "ring back tone"on an intercom.

No matter where the call went, you'll have inercom dial tone when you pickup the handset.

If you're holding the handset, or using H/F, what are you "hearing" after the 4 rings?

Dave


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!

Moderated by  MooreTel, NTlayoff, Z-man 

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