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Locked OUT
#134798 08/15/07 02:32 PM
Joined: Dec 2002
Posts: 104
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I have a new client that apparently is at war with their vendor. Its a nat'l chain. the corp. office hired an outfit out of AZ to install a MICS in the DC area. Now the vender is holding the client hostage with passwords. Refuse to release that info. Its not a leased system. It was purchased. I cant get into Admin prog. Is there any feature code to restart the system and reset everything to default or am I going to have to physically open the unit and short out the caps?...there is a rad, and i'm trying to find the solfware for remote admin. also.
Thanks...Dave


Constant motion
Equipment and Telephones
Re: Locked OUT
#134799 08/15/07 04:18 PM
Joined: Jun 2007
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You can see the passwords using the browser portion of NRU. Contact me if you need help to debug the system.


Brian Cox
J & J Communications
Re: Locked OUT
#134800 08/16/07 05:15 AM
Joined: Oct 2005
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NRU 10 is available on the Nortel web site. Personally I wouldn't get involved. There may be a valid reason behind the vendor's action... like non-payment.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: Locked OUT
#134801 08/18/07 03:52 AM
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yea...i'm rethinking that as well, closer look at the companys website leads me to believe its really a leased system. Company stickers are on every piece of equipment. cards...cabinets...rad..everything.

Thanks again.
Dave


Constant motion
Re: Locked OUT
#134802 08/18/07 04:13 AM
Joined: May 2007
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also remember most national chain are cookie cutter installs and local managment is NOT allowed to change programming and all SR's are generated from a corporate office.

We"william communications" had a national drug store bail on 1 mil plus bill.Dont know what happened..installed nationwide and poof we were no longer doing work.


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