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Joined: Dec 2002
Posts: 104
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Joined: Dec 2002
Posts: 104 |
I have a new client that apparently is at war with their vendor. Its a nat'l chain. the corp. office hired an outfit out of AZ to install a MICS in the DC area. Now the vender is holding the client hostage with passwords. Refuse to release that info. Its not a leased system. It was purchased. I cant get into Admin prog. Is there any feature code to restart the system and reset everything to default or am I going to have to physically open the unit and short out the caps?...there is a rad, and i'm trying to find the solfware for remote admin. also.
Thanks...Dave
Constant motion
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
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Joined: Jun 2007
Posts: 58
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You can see the passwords using the browser portion of NRU. Contact me if you need help to debug the system.
Brian Cox
J & J Communications
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
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NRU 10 is available on the Nortel web site. Personally I wouldn't get involved. There may be a valid reason behind the vendor's action... like non-payment.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Dec 2002
Posts: 104
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Joined: Dec 2002
Posts: 104 |
yea...i'm rethinking that as well, closer look at the companys website leads me to believe its really a leased system. Company stickers are on every piece of equipment. cards...cabinets...rad..everything.
Thanks again.
Dave
Constant motion
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Joined: May 2007
Posts: 231
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also remember most national chain are cookie cutter installs and local managment is NOT allowed to change programming and all SR's are generated from a corporate office.
We"william communications" had a national drug store bail on 1 mil plus bill.Dont know what happened..installed nationwide and poof we were no longer doing work.
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