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#135204 09/14/07 08:38 AM
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mdoyle Offline OP
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Help! I recently took over management of our telephone system, I have all of the manuals, but not documentation of phone trees etc. so I'm doing OK except for a problem I can't resolve, probably just some small thing I'm missing. I've created a new mail box, it matches the phone extension number, it's initialized, I can send voicemail messages directly to the mailbox, but I can't get messages to go to the mailbox after 4 rings, it just keeps ringing. Waht am I doing wrong?

mdoyle

GA
#135205 09/14/07 08:50 AM
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welcome
You must set CFNA in the phone system for this DN to the voice mail. This is not in the Norstar voice mail programming. It requires admin level programming of the Norstar ssytem.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
#135206 09/14/07 08:52 AM
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Your not done with the programming! You need to access your telephone system programming and set call forward no answer for the extension in question.

#135207 09/14/07 10:27 AM
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mdoyle Offline OP
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Thanks,
I found the CFNA section, got through to where I enter where I want the calls forwarded to: If this should be the mailbox, I couldn't enter the mailbox number, ours are three digit and it would only take 2 digits. Is this actually a code for voice mail instead of a mailbox?

Thanks for all of your help, I'll try not to be a pest.

#135208 09/14/07 11:27 AM
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You need to enter the voice mail system DN.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers

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