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#136160 11/28/07 08:39 AM
Joined: Nov 2007
Posts: 10
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Joined: Nov 2007
Posts: 10
Hi there!

I'm new here and i got a question from my call center supervisor.

(We have a BCM50)

As of now, when someone leaves a message in the call center mailbox, 2 alternate extensions are advised of a new message. Is it possible that all agents that are logged into the system be advised of a new message, instead of only 2?

Thank you,

Eric

Nortel Phone System Service
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Nortel Phone System Service in Canada


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#136161 11/28/07 09:26 AM
Joined: Oct 2005
Posts: 4,685
Likes: 4
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Joined: Oct 2005
Posts: 4,685
Likes: 4
welcome to the Nortel forum.

Unfortunately you can only have 1 main extension and 2 alternate ext for any one mailbox.

You can add one more extension to receive message notification by using the external message notification option within the mailbox. Whenever a meeasge is left in the CC mailbox this third extension will be called to notify of a message wailting.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990

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