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Joined: Feb 2007
Posts: 2,473
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If Internal calls work fine then your Integration is no good or in your mailboxes you don't have an extension assign to it.
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Nortel Phone System Service in Canada
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Joined: Oct 2004
Posts: 38
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Cant think of the Feature Code or password. i think it is F919. Thats the only one showing below 980. Can you please send me this information?
Changing the info to a menu, adding 11 as the info worked. Thanks.
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Joined: Oct 2004
Posts: 38
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Vad, both the MICS and NAM were defaulted this week for the system upgrade. the mailboxes do have an extention, do you think defaulting and reprogramming will do the trick? Or is there some other way of doing it?
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Joined: Feb 2007
Posts: 2,473
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Ithink something went wrong during an upgrade. Integration is not working as you can see. I would try to Default it and start from scratch. Unfortunatelly there is no other way.
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Joined: Oct 2004
Posts: 38
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Thats what my thoughts were when my customer call me today  Thanks for the help.
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Joined: Feb 2007
Posts: 2,473
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Joined: Oct 2004
Posts: 38
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Posts: 38 |
UPDATE!!
If this helps anyone who can help me...
After removing all call forwarding, the calls are going to the mailboxes but the sets ring too many times.
This is weird.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
System: MICS 7.1
VM: NAM 4.0.04C I'm surprised the NAM boots at all. Minumum NAM rev for MICS 7.x is 4.1. This is probably causing you an integration issue.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Dec 2004
Posts: 38
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Joined: Dec 2004
Posts: 38 |
It seems the NAM is a lower release than it should be for that MICS. Check for compatability issues. It has been a while but after upgrading a MICS to 7 I had problems with DID calls ending up in the AA instead of the person's VM. There is a "redirect to vm" patch that I had to load in the NAM to resolve this. The NAM was also a 4.x. I have this file if needed.
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Joined: Feb 2007
Posts: 2,473
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Marv,
I always was sure that NAM 4.0.04C that all you need for Integration with 4.1 and up. I guess i was wrong.
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