sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Can Norstar door box call forward external

MICS 5.0 Owner moved out of suite but wants his Norstar door box to ring one extension and have that door box call forward external to his new office.

With great tech support, I have the Line Redirect feature working OK if another Norstar phone intercoms that extension. The outside line indicator goes solid and the distant party answers as desired.

If the door box rings to that same phone, the outside line indicator briefly flashes once then nothing happens.

Does anyone know if the door box ring is software locked out of ever being able to forward a conversation on an external CO line?

Also, software compatibility in FYI above has no entry (that I can see) for MICS 7.0 with Flash 2.0 and if there is a solution by upgrading to 7.0 or 7.1 would the Flash 2.0 s/w still work?

It would be possible to have the door box ring an ATA and hook that up to a third party amplified Call Diverter but that is a poor solution when compared to programming.

Thanks, Bunnie

You might want to try two things. I know you can page for a door phone internally (DN) or external (SPKR) I also think we can set a target line as the target for the door phone. I have a different problem but maybe we're looking at the same solution. You can route a target line pretty much anywhere the test will be if the target line can be a target for the door phone.

Good Luck

Bunnie I would try using Call Forwarding not Line Redirect. Have the doorhone call a phone that is set to external call forward.

I can't see how target lines would be of any use, they are inbound only from a PRI (DID) and have nothing to do with pressing the doorphone call button.

Flash 2.0 will work on MICS/CICS 7.x. I don't think an upgrade will solve this.

Maybe I'm going nuts with memory loss, but I did a [Feature] 4 then put in a 9 for the Pool A which has the only line and it wouldn't take the 9.

Most all the Norstar stuff I have out there has been upgraded to 7.0 and all I do for call forwarding is [Feature] then dial 4 then dial 9 for an outside line and the outside number and it works. Is external call forwarding that different on MICS 5.0? I don't remember it so but I've turned 63 and memory is not nearly so good as it once was.

I believe Marv is talking about "External Call Forward". You're attempting "Internal Call Forward" with just F4.

For External Call Forward you must set up a route, then:(Feat4 + Destination code + Phone #).

All versions 4.1 and higher support external call forward. As Dave says you must use route and destination (Line Pool won't work).

Thanks for the help but still not working.

I had taken 9 for the route for redirect already. 9 is not assigned as access code for line pool A.

Doorphone, ext 245 assigned to ring ext. 232. Did a [Feature] 4 then 9 (for route) and the 1-213-xxx-xxxx external number.

If any other extension calls 232, the MICS grabs line 4, dials the 1-213 number and the distant party answers as expected.

If the door phone rings 232 without the call forwarding you can answer and talk. If the forwarding is established and the door phone button pushed, the LCD indicator for line 4 briefly flashes, maybe a half second, then nothing happens, no call forward, just dead air.

232 is set in capabilities for yes on line redirect, 9 is set for the line redirect route and call forwarding works just perfect from any extension calling 232 EXCEPT the door phone.

I've been there three times with this and am just at a loss. ANY help would be really appreciated.

Try using routing services in services instead of redirect. Build a route using line pool A. Then assign a dest code using that route.

What kind of phone is 232?

You might want to try an ATA.

Thanks Michaelq, at this point I'll try anything.

232 is a T7316. What is so crazy is that any phone calling 232 except for the door phone is forwarding perfectly. I could do an ATA into a call diverter but was hoping to avoid that if at all possible. Thanks, Marv.