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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
One of my customers has a Mics with 7.1 software and a flash 4 port Voicemail. Every so often two of their three lines will freeze up. I have had some indication that it might be a compatibility issue between the Mics and the Flash. Would anyone have any ideas on this.
Thanks guys!!
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Nortel Phone System Service in Canada
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
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Make sure that all Lines set up as a Suppervised.
If not you will get Messages like: "If you would like to make a call please hang up and dial again" But if all lines are Superv. then your Provider is not sending CPC (Disconnect supervision) signal.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You should be running Flash 2.0 or higher.
It does sound like a DS issue.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
I will be going there this morning, I will check the DS on the lines. I just upgraded the software and put the Flash 2.0 in about 2-3 months ago. Had this problem right at the beginning and shut the system down twice and it was good to go. Now it is back again. They never had a problem like this before I upgraded the system. I don't think I missed setting the lines to be supervised but ya never know.
PS Thanks to everyone who tried to help me with my last problem about three weeks ago. The Mics/PRI -- 9 problem. I found the 9 in the Public Networks programming area. Once I removed it as a prefix I was good to go.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
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How did you upgrade the MICS? Cold startup or upgrade tool?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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