|
|
|
|
Joined: Sep 2008
Posts: 3
Member
|
|
Member
Joined: Sep 2008
Posts: 3 |
BCM 4.0 with I2004 sets. Users complain they can hear the caller but cannot be heard. This was exclusive to 1 user but seems to be spreading. I do the basics handset and cord, even replaced set for temporary solution, but problem comes back after a period of time. My focus is directed to the BCM itself but cannot find patches or info on Nortel site. I do not know what the configuration is I will assume 6/2, but this is a guess. Not familiar enough with traps etc, to monitor. Any ideas?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
 I'd look at the network rather than the BCM.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Oct 2008
Posts: 8
Member
|
|
Member
Joined: Oct 2008
Posts: 8 |
I agree with telemarv. Are you tagging voice ? is your QoS set up correctly? Try pulling the BCM off the network and using IP phones on a seperate physical network if you dont have the ability to V-lan and class traffic correctly.
( as long as your arent running intergrated aps such as UM, PCM, faxing, etc of course)
|
|
|
|
Forums84
Topics94,516
Posts639,968
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (ATechguy, justbill),
209
guests, and
36
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
