|
|
Joined: Jan 2005
Posts: 43
Member
|
OP
Member
Joined: Jan 2005
Posts: 43 |
My client grabbed a NAM from another site because the original NAM bit it.
When calling DIDs in the building, any of the employees phones will ring then gets redirected to the Reception phone.
How do I go about getting logged into the NAM by PC? I don't have any serial stuff with me.
I have NRU 10 and VM manager 3.0 and a PC.
It's a NAM 4.0 not 4.1 I was told I need to turn off redirect. I've never had to do this.
Thanks!
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Aug 2006
Posts: 202
Member
|
|
Member
Joined: Aug 2006
Posts: 202 |
what you have is drt to prime.
make sure you target line is set for the ext that has the DID as prime set.
you could also set your drt time longer than your forward no answer time
|
|
|
|
|
Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
|
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
The settings described above are in the system, not the NAM.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
|
Joined: Jan 2005
Posts: 43
Member
|
|
OP
Member
Joined: Jan 2005
Posts: 43 |
They didn't change anything but the physical NAM so, why would DRT effect anything?
|
|
|
|
|
Joined: Jan 2005
Posts: 43
Member
|
|
OP
Member
Joined: Jan 2005
Posts: 43 |
I should've posted, when calling a phone with a DID, it rings the phone (ie ext 8122) four times and then reverts back to the Auto Attendant.
Someone had mentioned to me that there is a redirect ring setting in the actual NAM 4.0 and there was a 4.1 patch that resolved this issue.
Our client unplugged the thing, plugged it in again and it did this.
|
|
|
|
|
Joined: Aug 2002
Posts: 1,073 Likes: 1
Member
|
|
Member
Joined: Aug 2002
Posts: 1,073 Likes: 1 |
isn't there a patch for DID/Target line capability? you downgraded to an older NAM?
|
|
|
|
|
Joined: Feb 2007
Posts: 2,473
Member
|
|
Member
Joined: Feb 2007
Posts: 2,473 |
If you have NAM 4.0 and system is a 4.1 and higher you are gonna have an integration problem. One of them it's not going to MB on CFNA settings. You need upgrade or CP.
|
|
|
|
|
Joined: Jan 2005
Posts: 43
Member
|
|
OP
Member
Joined: Jan 2005
Posts: 43 |
It's a NAM 4.0.4 C or something
Our company didn't swap it, the IT guy thought he could swap it with one from another site.
So the bottom line is, they have to upgrade to 4.1 or another tech support site is telling me to log into the the IP port and turn Redirect to on or off. I can ping the IP port but don't know the password to the box.
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
What is the version of the Norstar Software?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Jan 2005
Posts: 43
Member
|
|
OP
Member
Joined: Jan 2005
Posts: 43 |
|
|
|
|
Forums84
Topics94,294
Posts638,835
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
116
guests, and
335
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
