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Joined: Mar 2001
Posts: 19
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Joined: Mar 2001
Posts: 19 |
I have a 0x32 with a strange problem. I have 3 extensions that do not give you dial tone in the handsets, unless you disconnect the handset cord from the handset and re-connect. Changed everything, phone, handset, cord, even went as far as changing DN's. Any ideas??
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
Do these phone sets have headsets on them? Did they have headsets at one time? I've seen handset cords plugged into the headset jack and strange things happen.
Jim
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
Make sure you have at least One Intercom button assign to it.
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Joined: Mar 2001
Posts: 19
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Joined: Mar 2001
Posts: 19 |
All three phones have 2 Int. buttons and no, none have ever had head-sets on them.
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Joined: Aug 2002
Posts: 341
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Joined: Aug 2002
Posts: 341 |
what happens if you connect the phone right to the block? you may have an issue with the wiring.
Another thing you could try is doing a set copy from a good working phone to the bad ones.
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
I had similar problem yesterday. No Audio from handset. Had to move to different port. I think Reset would help but couldn't do it during business hours.
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Joined: Mar 2001
Posts: 19
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Joined: Mar 2001
Posts: 19 |
I have tried both of those ideas. Re-set cabinet 3 times and changed ports. Could this be a problem on the back plane?
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
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Anything is possible. Have you tried to change ext.# ?
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